Best VoIP Australia | Top 8 VoIP Phone Services Reviewed and Compared for 2024

The best Australia VoIP services let you make unlimited local calls via the internet from your PC, desktop, mobile phone, or a dedicated VoIP phone. In addition, they allow you to send SMS messages, host video conferences, share files with your team members, and streamline business communication.

We’ve searched for the best VoIP Australia-wide and have come up with a shortlist of the eight best VoIP providers, which we’ve reviewed based on their features, functionality, security, and pricing, as well as key details like the stability of the connection that they provide. Having the right VoIP service can make all the difference for connecting with friends, family and business contacts, and with all the information in hand you can pick a plan from leading providers like Oooma, Nextiva, and 8×8.

Best VoIP Australia | Our Top 8 Shortlist

To get the best Australia VoIP service and ensure you’re getting the most value for your money, you need to research and compare all your options. Our research has clearly shown that the #1 choice for the best VoIP in Australia is Ooma, but here’s a quick breakdown of all the top VoIP service providers so that you can make an informed decision:

1. Ooma — The Leading Residential VoIP Phone Service and a Decent Business VoIP Solution | Try Today With a 30-Day Money Back Guarantee
2. Nextiva — Best Business VoIP in Australia for Team Collaboration | Offers a Solid 14-Day Money-Back Guarantee.
3. 8×8 — Most Secure Australia VoIP With Dedicated APIs for Easy Integrations | Test it With the 30-Day Free Trial.
4. Phone.com — A Fully HIPAA Compliant Australia VoIP | Test It Risk-Free With the 30-Day Guarantee.
5. MightyCall — Best VoIP in Australia for Interactive Voice Response, Custom Greetings, and Music on Hold.
6. VoIPLy — The Cheapest VoIP in Australia, Great for Both Personal and Business Use.
7. DialPad — Best Cloud-Based VoIP Solution for Small Business | Offers Unlimited Video Conferencing.
8. RingCentral — The Most Professional Cheap VoIP in Australia | Try it Today Risk-Free With the 14-Day Free Trial.

The Best VoIP Services in Australia 2024 | In-Depth Reviews

Different VoIPs come with a wide range of features and functionality for both business and domestic use, meaning it can be difficult to find the perfect package for you. After all, you don’t want to subscribe to a service and then find that you’re only using a small fraction of what it has to offer or that you’ve signed up for a package that doesn’t provide the features that you need.

Our detailed reviews of the best VoIP services in Australia will give you all the information that you need to find the VoIP solution that is perfect for your needs – whether for business or for pleasure.

1. Ooma — Leading Residential VoIP Phone Service and a Decent Business VoIP Solution

Ooma is a VoIP service provider that offers both a business phone system and a residential VoIP service. Based on our research, we rate Oooma as offering the overall best VoIP service for Australians.

The business package includes free local phone numbers and a free toll-free number, a virtual receptionist, multi-ring functionality, and ring groups to equally distribute incoming calls between team members.

You can use the Ooma Office Pro app on your desktop PC, laptop, and even your mobile phone to connect with your team members and customers with ease — this makes it ideal for remote and hybrid teams.

The app features call forwarding, virtual extensions, voicemail, online faxing, video conferencing, video call recording, and a myriad of other features to facilitate business communications. This means that the service can scale for your business from serving a small sales team all the way up to handling busy call centre traffic.

If you’re interested in residential use, you can get Ooma Telo for as little as $99. The best part about it is the fact that you’re only paying applicable monthly taxes and fees, while the VoIP service itself is free. This makes it a great, affordable service, whether you’re using it to get in touch with friends or family.

In other words, there’s no monthly subscription, so you’ll only pay the low rates associated with the international calls you make. Additionally, thanks to Ooma’s 30-day guarantee, you’ll have a full month to test it out in practice to see if it’s the right VoIP service provider for you.

2. Nextiva — Best Business VoIP in Australia for Team Collaboration 

Nextiva is a VoIP phone service specifically designed to facilitate modern work. It allows you to easily unify all business communications in a single app through VoIP phone calls, video conferencing, and live chat.

Nextiva supports CRM integrations, provides valuable real-time call analytics, and allows you to send unlimited business SMS messages and host video conferences. All Nextiva packages also include a free toll-free number, virtual voicemail, and an auto attendant.

The best part about Nextiva is that you can easily connect it to all existing on-premise phones and set it up within a single workday. With advanced call routing, you’ll also be able to easily transfer calls to the right person and department, which ultimately saves a ton of time and improves the overall customer experience.

Nextiva offers dedicated apps for Windows, macOS, Android, and iOS phones, so you’ll also be able to make VoIP calls, send SMS messages, and host video meetings from any device with internet access.

In addition to VoIP features, Nextiva lets you connect with every member of your team through team chats, video, and audio. Plus, you’ll be able to share business documents, schedule meetings, and assign tasks to individual team members.

Put simply, Nextiva is more than just a VoIP service provider — it’s a powerful, comprehensive business communication software that makes communication and collaboration ten times easier.

3. 8×8 — Most Secure Australia VoIP With Dedicated APIs for Easy Integrations 

8×8 is a comprehensive cloud-based business communications platform that offers VoIP calls, video meetings, SMS, and team chat.

Besides this, it’s intuitive and easy to integrate with the tools you’re already using, such as Microsoft Teams, Google Workspace, Zendesk, Salesforce, HubSpot, FreshDesk, and many other applications.

All communication that goes through 8×8 is end-to-end encrypted, so you can be sure that your sensitive business data is 100% safe and secure.

On top of that, 8×8 closely follows all global and local compliance guidelines, which makes it ideal for medical practices, law firms, insurance companies, and other businesses where data safety and client confidentiality are of top priority.

In addition to VoIP phone calls, SMS, faxing, and video conferencing, 8×8 lets you use local numbers to put your business on the map for local queries and ensure your customers can easily find you and get in touch with your team when googling any services your company offers.

If you opt for 8×8, you’ll also be able to leverage advanced analytics to manage your workforce more effectively, enhance your customers’ experience, and make smarter, data-backed business decisions.

4. Phone.com — A Fully HIPAA Compliant Australia VoIP 

Phone.com is one of the easiest-to-scale VoIP apps on the market. While most VoIP service providers lock you into a single subscription tier, Phone.com lets you mix and match users between three different tiers — Basic, Plus, and Pro.

This means that you’re only paying for the functionality you use, so you’ll end up saving a ton of money in the long run since only a handful of managers and executives will use the app’s most advanced features.

With Phone.com, you get a VoIP that lets you make phone calls, send SMS messages, and host video conferences on any device. This provider also offers multiple advanced VoIP features, such as voice tagging, call transcription, and a dial-by-name directory.

The Phone.com app features a web-based administration panel that you can access from any device, allowing you to make system changes on the fly and add or remove users in seconds. The app is also fully HIPAA compliant, so it’s an ideal solution for medical practices.

In addition to VoIP features, Phone.com offers the services of a US-based live receptionist. While on the expensive side, they can help your business get through high call volume periods by answering calls, scheduling appointments, routing calls to the right department and blocking spam calls.

5. MightyCall — Best VoIP in Australia for Interactive Voice Response, Custom Greetings, and Music on Hold 

MightyCall is a powerful business virtual phone system that makes it easy to connect to and establish meaningful relationships with your customers.

In addition to all the standard VoIP features (phone calls over the internet, call forwarding, and call screening), MightyCall lets you record custom greetings your customers will hear whenever they dial your business numbers. In fact, you can choose between several pre-made greetings or upload your own audio for a more genuine, personalized greeting.

You’ll also be able to leverage multi-level IVR (Interactive Voice Response) to create an audio menu, letting your customers choose the reason for calling and ensuring they’re automatically connected to the right person and department.

MightyCall is compatible with all devices and offers dedicated mobile apps for iOS and Android. You can use it to make and receive calls from anywhere in the world, listen to recorded calls, review your voicemail, and manage your business communications both in the office and on the go.

What we love about MightyCall is that it seamlessly integrates with the vast majority of popular CRM solutions, as well as a myriad of other applications like Zapier and even WhatsApp. This makes it easy to implement into your existing workflow and streamlines communication with clients, team members, and departments.

6. VoIPLy — Cheapest VoIP in Australia, Great for Both Personal and Business Use

VoIPLy is an excellent VoIP phone service solution for both businesses and homeowners. Regardless of which plan you choose, you’ll have access to HD phone calls over the internet, call forwarding, emergency calls, and voicemail-to-email functionality.

You can also take advantage of the Extra Line feature to set up an additional line that leverages your Wi-Fi or mobile data to make phone calls to over 50 countries across the globe. There are dedicated VoIPLy apps for desktop PCs, macOS laptops, and Android devices, so you can access your VoIPLy account from any device you’re using.

The VoIPLy business package includes a myriad of useful features, such as a ‘ring group’ that lets team members take turns when answering phone calls, an auto attendant to transfer calls without a receptionist, audio conference calling, simultaneous ring, and many others.

In addition to VoIP phone services, VoIPLy offers 3 different VoIP phones to choose from — all at affordable prices. In fact, VoIPLy is one of the cheapest VoIP providers in Australia, with residential plans starting from as little as $7.16/month and business plans starting from just $11.16/month.

Another reason to opt for VoIPLy over other providers is the superb security it offers. The app’s security system ensures you’re protected on the physical, network, and application levels, ensuring that nobody can intercept your phone calls or access your call data.

7. DialPad — Best Cloud-Based VoIP Solution for Small Businesses 

DialPad is a cloud-based VoIP phone service with built-in video conferencing and messaging capabilities. In addition to receiving and making HD phone calls over the internet, you can use DialPad to forward, record, and route calls, set up customized voicemail greetings, transcribe voicemail, and manage team communications.

Even with the basic plan, you’ll be able to host an unlimited number of video conferences with DialPad, as well as integrate the VoIP service with your Google Workspace or Microsoft 365 account, so you can easily import your existing contacts.

The Pro and Enterprise plans add quite a few advanced features to the mix, such as global SMS capabilities, CRM integration, ring groups, and priority support.

One of the main advantages of DialPad is that it supports number porting, allowing you to use your existing phone or VoIP numbers and port them to the new cloud platform with no interruption to your business services.

8. RingCentral — The Most Professional Cheap VoIP in Australia in 2024

RingCentral is a powerful, feature-rich VoIP service provider that’s ideal for both small businesses and huge enterprises. It’s cloud-based, so you can set it up and start leveraging RingCentral’s functionality in less than a day.

With RingCentral, you can connect with customers in over 100 countries, send SMS messages from a single, unified business phone number, and host an unlimited number of video conferencing events — internal meetings, client meetings, and webinars.

When it comes to VoIP phone services, RingCentral offers everything from call routing and IVR (interactive voice response) to phone system administration, analytics, and reporting. You can also access your account from any device, so you can easily make, receive, and manage calls both in the office and on the go.

What makes RingCentral one of the best VoIP business solutions is the fact that it seamlessly integrates with your workspace (Salesforce, Google, Microsoft), project management tools, and CRM systems you rely on.

RingCentral also provides a wealth of data regarding outgoing and incoming calls, file sharing, and team communication, giving you valuable insights that can help you facilitate communication and streamline your business workflows.

Best VoIP Australia Comparison Table

This table collates all the key details that you need to quickly compare the top VoIP providers in Australia, covering price, key features, and trial offer information – so you can be confident you’re making the best decision.

Why do I Need a VoIP Service?

There are plenty of reasons to use a VoIP service over traditional landlines. Businesses that serve a global market will save thousands of dollars by utilizing a VoIP service to make international calls, host video conferences, and send SMS and faxes to their customers and business partners.

Additionally, the leading VoIP service providers offer a myriad of other useful features that facilitate business communications.

These typically include caller ID, call screening, call forwarding, reporting and analytics, team chats, a virtual receptionist, and an administrator dashboard to review all calls, outgoing and received messages, and voicemail.

VoIP phones are also incredibly useful for residential use, especially if you want to stay in touch with friends and family members abroad. The rates of international calls made via a VoIP phone are far cheaper than traditional phone calls, so they’re a worthwhile investment.

How We Chose the Best Australia VoIP Providers

There are a number of factors we take into consideration when reviewing and comparing the leading VoIP service providers.

We take a look at each service’s reliability and bump down or outright eliminate providers that have frequent problems with audio quality or call dropping. Other crucial factors are the functionality of each app, its scalability, and integration with popular CRM, chat, and project management solutions.

Finally, we take a look at the pricing plans of every provider and compare the value you get for your money, not just the price tags.

By all standards, Ooma, ranks the highest on our list, closely followed by RingCentral, Nextiva, 8×8, Phone.com, and MightyCall.

Take advantage of Ooma’s 30-day free trial now and put every feature to the test, without committing to a paid plan — you’ll see first-hand why Ooma is the #1 VoIP service provider in Australia.

How to Get a VoIP Service in Australia

In this section, we’ll be going over how to get a VoIP service in Australia. We’ll be using our number 1 best VoIP provider, Ooma, for this example.

Step 1 — Purchase an Ooma VoIP Router

Visit the Ooma website by clicking the link down below. From there, you’ll want to choose a Business or Residential plan based on your needs. For the sake of this review, we’re going to choose Residential but the Business process is similar.

From the home page, head on over to the Shop tab at the top of the page and select “Home Phones”. Ooma’s “Telo” service is free to use, plus you can upgrade to “Telo Air” for Wi-Fi connectivity. The LTE package does require a subscription fee, but it’ll work even through power outages thanks to a battery backup system.

From there, you can pick the Ooma devices that suit your needs but you’ll need to buy at least one Ooma router to use the service. We recommend you take advantage of their bundled Handset deal so you have devices to test the service with. Remember, Ooma comes with a 30-day money-back guarantee!

Purchasing a handset through Ooma is a painless process, all you need to do is choose where you want your Ooma Telo sent to and enter in some basic payment details. Best of all, it’s free shipping! You can also send the devices back to Ooma if you decide you want to use their 30-day money-back guarantee.

Shipping can take several days depending on your location, but once you have the Ooma device in your hands the rest of the process takes minutes to complete.

Step 2 — Register your Ooma device

Before you can use your Ooma device, you’ll need to register it to activate the subscription plan. Ooma is free by default, but you’ll have to enter some basic details about your usage before you can get started.

To register your Ooma device, go to “Login” on the homepage and then select “My Ooma Telo”. You’ll be taken to a login page, from there you’ll have to click “Activate my new account” to get to the registration page.

The activation code is located on the bottom of your Ooma router, which is helpfully pointed out during the activation process.

After this step, you’ll be asked to enter some basic details about your location and billing if you’re going with one of Ooma’s paid plans, but it’s all pretty straightforward.

Step 3 — Figure Out Your Needs and Follow Their Guide

Finally, you’ll want to decide on everything you need to set up based on your plan and business needs. There’s hundreds of different options, which would be hard to cover in a single guide.

Once you’re done with the setup phase, all you have to do is add your optional extras, download the mobile app, and you’re ready to get calling! You’ll need to upgrade to the World Plan to use an Australian number, which is only an extra $10 a month.

Since there’s a plethora of different options and systems, you can use Ooma’s comprehensive support section to guide your use of the software. If any part of it confuses you, don’t worry! Ooma has a 24/7 support team on hand who are always ready to help you.

Australia VoIP FAQs