Best Virtual Phone Service Providers for Business in 2023

The best virtual phone service for business is the one that not only helps you connect with business partners and clients/customers around the globe but also facilitates team communication and streamlines your workflows. There are hundreds of VoIP service providers to choose from, and finding the one that’s right for you among the wealth of scams can be time-consuming.

We reviewed the best business VoIP providers, looking at their functionality, ease of use, pros & cons, and pricing, and have put together a list of the best virtual phone service providers in 2023 to help you make an informed decision and choose the one that’s best for your business.

Best Virtual Phone Service for Business | Top 8 Providers

Our research has revealed that Ooma is the #1 VoIP service for business in 2023, thanks to its reliability, superb security, ease of use, and that you can make phone and video calls to over 70 countries at affordable rates. Here’s a quick breakdown of the top 8 virtual phone services for business:

1. Ooma — The Best Business VoIP With Multi-Ring Functionality, Ring Groups, and Call Parking | Try Today With a 30-Day Money-Back Guarantee
2. RingCentral — The Most Professional Virtual Phone Service for Business in 2023 | Try It Today Risk-Free With a 14-Day Free Trial.
3. Nextiva — The Best VoIP for Streamlining Business Communication With Built-in Call Analytics, CRM Integration, and Sales Tools | Test It In Practice With a 14-Day Money-Back Guarantee.
4. 8×8 — Customer-Centric Virtual Phone Solution That Takes Your Customer Service to the Next Level | Test It in Practice With a 30-Day Free Trial.
5. Phone.com — Affordable, HIPAA-Compliant VoIP Service Solution That’s Ideal for Medical Practices | See It in Action With a 30-Day Money-Back Guarantee.
6. MightyCall — The Best Feature-Rich VoIP Solutions With Toll-Free, Local, Vanity, and International Phone Numbers | Start Your 7-Day Free Trial Today.
7. VoIPLy — Secure, Fully Customizable Virtual Business Phone System With a 30-Day Money-Back Guarantee.
8. DialPad — Best Virtual Phone Service for Small Businesses | Unlimited Video Conferencing, Number Porting, and a 14-Day Free Trial.

Get a Custom Quote from Leading Virtual Phone Services

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The Best Virtual Business Phone Number Providers | In-Depth Reviews

To help you make the best choice for your business and get the VoIP that best aligns with your business needs, we put together in-depth reviews of the top 8 virtual phone services, so you can see how they compare and how much value you get for your money with each provider.

1. Ooma — The Best Business VoIP With Multi-Ring Functionality, Ring Groups, and Call Parking 

Ooma is a VoIP service provider that offers over 50 advanced features for small business with all three of its pricing plans. The key features include HD audio calls, a virtual receptionist, ring groups, business text messaging, online faxing, and video-conferencing.

The Pro plan also allows you to record your calls, block annoying spam calls, and leverage call analytics to improve your team’s productivity and gain valuable insights that will allow you to make smarter, data-driven business decisions.

The app is available on both desktop and mobile, so it’s ideal for both in-office and remote/hybrid teams. It integrates seamlessly with Google, Office 365, and Salesforce, letting you import existing contacts and ensuring you have all the customer info in one place.

One standout feature of Ooma is “Call Parking,” which allows your sales representatives and customer service agents to switch locations or devices without losing the call. From the customer’s point of view, they’ll be put on hold for a few minutes, while the agent can swap between their desktop or mobile app and take the call when they’re ready.

If you’re just building your team, Ooma also lets you choose between four types of VoIP phones, all of which come at a huge discount once you subscribe to the VoIP service. They even offer bulk discounts on subscriptions for more than six users, and you can get a custom quote and recommendations based on the functionality you need and the number of people on your team.

2. RingCentral — The Most Professional Virtual Phone Service for Business in 2023 | Try It Today Risk-Free With a 14-Day Free Trial

RingCentral is a feature-rich, customizable virtual phone service provider that offers dedicated VoIP solutions for startups, small businesses, and enterprises alike.

The app is cloud-based, meaning you can get RingCentral up and running in one business day since it doesn’t require any on-premise deployment or complex configuration. You can access RingCentral’s dashboard and utilize all of its features from your desktop PC, laptop, or mobile device, which makes it ideal for remote and hybrid teams.

With RingCentral, you can connect with your business partners, customers/clients, and vendors in over 100 countries through HD audio calls, video-conferences, and SMS.

You can also leverage RingCentral’s interactive voice response (IVR) feature to create a custom audio menu so your clients/customers can state the purpose of their call and connect to the right person in the right department.

What we love about RingCentral is the fact that it facilitates global management and provides valuable insights regarding outgoing and received calls, so you can make smart, data-backed business decisions. You can customize the app’s dashboard with over 30 pre-built KPIs and generate detailed reports that provide a bird’s-eye view of your company’s performance.

RingCentral is also one of the most secure VoIPs on the market, employing state-of-the-art encryption standards and following rigorous security and data handling practices. This ensures uninterrupted service and prevents third parties from intercepting your business communications.

3. Nextiva — The Best VoIP for Streamlining Business Communication With Built-in Call Analytics, CRM Integration, and Sales Tools | Test It In Practice With a 14-Day Money-Back Guarantee

Nextiva is an affordable virtual phone service provider that merges VoIP services and team chat functionalities into a single app. It enables businesses to connect to customers, partners, and vendors all over the globe and streamline team communication and file sharing through an easy-to-use, intuitive app that’s compatible with all devices.

Nextiva’s dashboard lets you make and review audio calls, send and receive SMS messages, read all your emails, and host HD video meetings with your staff or clients. The app also lets you record your video meetings, which is invaluable for client project kickoffs, new staff onboarding, and company-wide meetings where you share vital information.

You can also use it to create different chat rooms for different projects and departments, send direct messages to individual team members, and mark certain conversations as favorites, so you can easily review them later.

What’s more, Nextiva integrates with the vast majority of popular CRM solutions, as well as your business calendar, so you’ll have all the necessary information at your fingertips without having to go back and forth between several applications.

Another reason to opt for Nextiva is the fact that it provides valuable customer insights through monthly reports and charts, letting you see your business’ performance at a glance. You can see the number of outgoing and incoming calls, all the missed calls, and the duration of each call. Nextiva also lets you view, analyze, and compare call trends between different time periods, employees, and business locations.

With the Enterprise plan, you’ll also be able to leverage Nextiva’s sales tools, so you can visually track your leads, move them through your funnel more efficiently, customize your entire pipeline, and track all communication throughout your sales cycle.

4. 8×8 — Customer-Centric Virtual Phone Solution That Takes Your Customer Service to the Next Level | Test It in Practice With a 30-Day Free Trial

8×8 is a contact center solution for businesses looking to streamline sales agent/customer service management and collaboration and ensure customer satisfaction by taking their customer service to the next level.

The app’s strongest suit is omnichannel routing, which lets you connect with your customers on the apps and platforms they prefer. This gives your customers an opportunity to get in touch with your business via WhatsApp, Facebook Messenger, Twitter, SMS, or simply by dialing your phone number. Whatever method of communication they prefer, you’ll have call recordings and chat logs of every customer interaction in a single, unified dashboard.

As a customer-centric platform, 8×8 features cutting-edge AI-powered self-service through interactive voice response (IVR) and virtual agents. This significantly boosts first contact resolution (FCR) rate, provides customers with quick answers to common questions regarding your business’ services, and alleviates the pressure from your agents. As a result, 8×8’s automation helps boost customer satisfaction, reduces the chances of agent burnout, and helps you save money by employing an AI agent to greet and help your customers 24/7.

Other reasons to opt for 8×8 include a native (CRM) platform, APIs to easily integrate with your existing software stack, in-depth contact center and customer experience analytics, and workforce management.

When it comes to traditional VoIP services, 8×8 provides everything you’d expect out of a VoIP provider, including end-to-end encrypted calls, video conferencing for up to 500 participants, team chat, and file sharing.

5. Phone.com — Affordable, HIPAA-Compliant VoIP Service Solution That’s Ideal for Medical Practices | See It in Action With a 30-Day Money-Back Guarantee

Phone.com is a versatile, easily scalable business VoIP solution that allows you to make phone calls and video calls, send SMS messages and online faxes, and streamline team communication and collaboration through a desktop or mobile app.

It’s also one of the best cheap phone services, especially considering the fact that you can mix and match different users. There are three different pricing plans with varying degrees of functionality, meaning you can only buy a handful of Pro accounts for your managers and executives, and as many of the more affordable Basic plans as you need for the rest of your team.

What makes Phone.com stand out from similar VoIP business solutions is the fact that, with a US phone number, you can call landline numbers in the US, Canada, Germany, Italy, the UK, and France at local US rates. This means you can connect with business partners and clients/customers in North America and Europe at much lower rates compared to traditional landlines that charge exorbitant fees for international calls.

You can also get a custom virtual phone number with Phone.com (a vanity number), as well as a global number that allows customers outside of the US to contact your business using local phone rates.

Another standout feature of Phone.com is HIPAA compliance. This VoIP provider employs state-of-the-art encryption and adheres to all the HIPAA rules regarding client confidentiality and data handling, so it’s an ideal choice for medical practices that want to leverage modern digital technology to facilitate patient communication while remaining 100% HIPAA-compliant.

6. MightyCall — The Best Feature-Rich VoIP Solutions With Toll-Free, Local, Vanity, and International Phone Numbers | Start Your 7-Day Free Trial Today

MightyCall is a feature-rich business VoIP solution that lets you power-charge your customer service and ensure customer satisfaction through custom greetings, music on hold, and a multi-level IVR menu.

The app lets you leverage CNAM functionality to display your business name whenever someone calls your business phone number so your customers, partners, and vendors know they dialed the right number. It also features call screening, an auto-receptionist, and a caller ID, making it easier to track calls and ensure customers connect with the right person in the right department.

With MightyCall, you can get toll-free, local, vanity, and international numbers. This makes it an excellent choice for startups and small businesses, as well as international enterprises that want to connect with a global audience.

As far as VoIP functionality goes, MightyCall lets you make and receive phone calls over the internet, as well as listen to and transcribe your voicemail. One thing to note is that MightyCall doesn’t have video conferencing or online faxing functionalities.

In addition to a desktop app, MightyCall offers dedicated VoIP applications for iOS and Android devices, so you can access your admin dashboard, receive calls, and connect with your team members and clients/customers from anywhere in the world.

Since it’s cloud-based, MightyCall doesn’t require any hardware installation or complex technical setup. That said, the app is heavily customizable and allows you to configure a wide variety of options to adjust the VoIP functionality according to the needs of your business.

Another great thing about MightyCall is the fact that it seamlessly integrates with nearly all popular CRM solutions, including Zoho, HubSpot, Zendesk, Salesforce, and many others.

7. VoIPLy — Secure, Fully Customizable Virtual Business Phone System With a 30-Day Money-Back Guarantee

VoIPLy is another solid business phone service that allows you to build your own fully customizable online phone system.

You can easily port your existing business numbers, as well as get a new toll-free or vanity number for your business. The app is available on both desktop and mobile devices, so you can stay in touch with your customers both when you’re in the office and when you’re on the go.

VoIPLy offers everything you’d expect out of a virtual phone service, such as audio and video conferencing, call forwarding, ring groups, business SMS, call forwarding, online faxing, and voicemail-to-email. You can also set up answering rules, block spam calls, and create custom schedules to specify how your calls are routed during business hours.

Another reason to opt for VoIPLy over other providers we recommend is the fact that it offers three different types of VoIP Wi-Fi phones for your business. Since they’re wireless, they are incredibly easy to set up, so you can get your VoIP network up and running in no time.

VoIPLy also offers maximum security, ensuring that your virtual phone system is secure on physical, network, and application levels. This makes it virtually impossible for anyone to intercept your business communication and ensures 99.99% uptime of the VoIPLy network, so you don’t have to worry about dropped calls.

8. DialPad — Best Virtual Phone Service for Small Businesses | Unlimited Video Conferencing, Number Porting, and a 14-Day Free Trial

DialPad is a cloud-based virtual phone service solution aimed at small businesses. It allows you to manage all your business communication from a single, intuitive dashboard.

With DialPad, you can make HD audio calls, host unlimited video meetings, send business SMS messages to your clients/customers, record all incoming/outgoing calls, set up ring groups, and transcribe received voicemails.

You can also utilize the app as a team communication platform since it allows you to create different channels, sort communication by department, and send instant messages to specific groups or channels.

A standout feature of DialPad is AI-powered coaching for customer service agents. The AI relies on machine learning to analyze customer sentiments, provide real-time advice, and even surface scripts that can help your agents answer even the toughest customer questions.

The DialPad app is available on both desktop and mobile, and it has excellent integration capabilities, letting you easily connect it with the software you’re already using, such as Salesforce, Zendesk, HubSpot, Zoho, and other popular CRM solutions.

Why Does My Business Need a Virtual Phone System?

There are a number of reasons why you’d want a virtual phone system for your business.

If you have a customer service or a sales department (on both) with a good number of employees constantly talking to customers over the phone, a VoIP system is a must. It will streamline your workflow, give you valuable insights regarding incoming and outgoing calls, and allow you to accurately gauge the performance of each agent.

Additionally, virtual phone systems let you make both local and international calls at much more affordable rates compared to traditional landlines, so you’ll save a small fortune in the long run.

There are also quite a few advanced VoIP features your business can benefit from. Caller Name, for instance, displays your company’s name rather than your business phone number. This helps build trust with your customers and ensures your business stays top of mind.

Most VoIPs we recommend in this guide also allow you to make and record video calls, so they’re an ideal choice for any industry where you frequently host internal and client meetings.

You can also utilize a VoIP service to send business SMS to your customers, which is an excellent way for retail businesses to notify their audience of upcoming promotions or discounts and get more foot traffic in your stores. SMS messages can also serve as reminders for scheduled appointments, so they’re a must-have for any medical practice, law firm, or consultative business.

Finally, setting up a virtual phone system will allow you to unify all business communication, meaning you’ll be able to leverage a single platform to connect with your customers and chat and share business documents with your employees.

Best Virtual Business Phone Comparison Table

We’ve put our top providers side-by-side so that you can compare each of them and see which one suits your needs best.

How to Choose the Best Virtual Phone Service for Your Business

A virtual phone service can revolutionize the way you do business. At the same time, choosing the wrong VoIP provider can cause unnecessary complications, waste your and your team’s time, cause your business to slow down to a crawl, and ultimately cost you a ton of money.

Key Factors to Consider

You should take many factors into consideration before making the final decisions and committing to a specific virtual phone service. The most important ones include the setup process, ease of use, functionality, scalability, and pricing.

We strongly recommend involving your executives, managers, and department heads in the decision-making process, as they’ll provide crucial information regarding the features and functionalities they need out of a VoIP.

Do You Need Business Numbers?

You should also consider whether you need a toll-free number, a local number, an international number, or all of the above. If you already have a phone system in place, you should opt for a VoIP provider that offers number porting, so you can easily transfer both your number and your full list of contacts to the new system.

Will the VoIP Integrate With Your Existing Software Stack?

Another crucial factor is integration with the workspaces, CRM solutions, and project management tools you’re already using. The last thing you want is to tab back and forth between half a dozen different applications to complete a single task. Check what applications different VoIPs integrate with and, if you’re not sure the apps you’re using are supported, contact their customer support and ask about API (application programming interface) support.

What Countries Can You Call?

Remember to also check what countries you can call with specific VoIP solutions and at what rates. Make sure that the provider you opt for allows you to get in touch with your customers and business partners in the countries they reside.

Test Multiple VoIP Business Solutions in Practice

Most of the business virtual phone services we recommend offer either a free trial or a money-back guarantee, so you can test them in practice before finalizing your decision. The best course of action is to test multiple solutions, gather feedback from your team, and choose the one that they like, provided it’s reliable, secure, and has all the features your business needs.

How to Get Started with a VoIP provider for Businesses

There’s thousands of different VoIP providers for Businesses, but there’s only a few that make setup easy. This is especially true with services like Ooma. Here’s what you have to do:

Step 1 — Purchase an Ooma VoIP Handset

Visit the Ooma website by clicking the link down below. From there, you’ll want to choose a Business or Residential plan based on your needs. In this case, you’ll need to register a Business plan in order to get access to the premium features Ooma provides.

You’ll have to purchase an Ooma business phone through various third-party vendors such as Best Buy, Costco, or Amazon. Remember, Ooma comes with a 30-day money-back guarantee no matter where you’ve purchased a handset from.

Step 2 — Register your Ooma device

Before you can use your Ooma device, you’ll need to register it to activate the subscription plan. For Business users, you’ll have to register your Ooma handset devices using the MAC address or Activation code found on the bottom of the phone.

To register your Ooma device, go to “Login” on the homepage and then select “My Ooma Office”. You’ll be taken to a login page, from there you’ll have to click “Sign up for Ooma office” to get to the registration page.

The MAC or Activation code is located on the bottom of your Ooma device, which is helpfully pointed out during the activation process.

After this step, you’ll be asked to enter some basic details about your location and billing if you’re going with one of Ooma’s paid plans, but it’s all pretty straightforward. From there, the autoconfiguration will take care of the rest!

Business VoIP FAQs