Best Virtual Office Phone Systems | Top 8 Reviewed and Compared for 2024

Are you looking to compare the best virtual office phone systems to find one best suited to your needs and budget? You’ve come to the right place. No matter the size of your business, opting for one of the tools we review in this post will streamline your communications and productivity.

From the almighty RingCentral to Nextiva, 8×8, and other leading VoIP services, here you’ll learn everything you need to know to pick the best virtual office phone system for your business — we delve into their features, pricing, and more so that you can make an informed decision on your top pick.

8 Best Virtual Office Phone Systems | Shortlist

With ample sub-par and even scams, finding the best VoIP provider for your business is no easy task. Our research found RingCentral to be the best virtual office phone app. However, the competition certainly is tough; here are the market’s top VoIP office phone systems ranked:

1. RingCentral — Our Overall Number #1 VoIP Business Phone System Provider | Visit Their Website Today
2. Nextiva — Incredibly Reliable VoIP Business Phone System Provider | Try Their Demo Out Before Committing
3. 8×8 — One of the Most Popular Budget VoIP Business Phone System Providers | Visit Their Website and Try Out the Demo
4. Phone.com — Leading Budget VoIP Business Phone System Provider for Small Businesses
5. MightyCall — Quality Budget VoIP Business Phone System Provider Any-Sized Business | Try Before You Buy
6. VoIPLy — The Best VoIP Business Phone Provider for Residential Buyers
7. DialPad — Powerful VoIP Business Phone Provider With Niche Features
8. Ooma — Cheap but Effective VoIP Business Phone Provider

The Best Virtual Business Phone Systems | In-Depth Reviews

Eager to learn more? Here we’ll explore each one to help you discover the one best suited to your needs and budget. Let’s dive right in.

1. RingCentral — The Overall Best VoIP Business Phone Systems Provider

RingCentral is one of the largest and best virtual office phone systems. It’s also one of the oldest VoIP solutions in the business, but that doesn’t mean it’s lacking in features or infrastructure in any way.

RingCentral’s still one step ahead of its competitors when you consider its newest service titled “RingCentral MVP”.

RingCentral MVP plans are labeled differently than their old plans and come with a myriad of features that’ll help you improve productivity in your company. These features range from relatively simple to very advanced and specific.

Besides this, RingCentral also features apps for the PC, Mac, Android, and iOS platforms.

With this VoIP provider, you have several plans — and a staggering amount of features for each of them — so there’s bound to be a point of interest for any business, no matter how big the company is. Let’s explore what you’ll get with each plan.

Essentials Plan

Essentials is the cheapest plan in the RingCentral MVP lineup. It comes with relatively basic but fundamental features, including:

• Team messaging
• Document sharing
• Voicemail transcription
• Enhanced business SMS

It also features unlimited phone calls within the US and Canada, and international business calls billed by the minute. This plan seems to be primarily targeted at small businesses, as it allows for up to only 20 users.

Standard Plan

Standard is the second cheapest plan for RingCentral MVP. It includes every feature in the Essential plan plus some key features such as:

• Video meetings (up to 100 participants)
• Business phone numbers in over 100 countries
• Unlimited audio conferencing
• A multi-level auto-attendant
• Integrations with popular office apps such as Microsoft 365, Slack, etc.

The plan also allows you to use RingCentral’s customer support if anything goes awry. This plan is an absolute minimum for any company that utilizes any app that supports integration. This plan and onwards also allows for any number of users per subscription.

Premium Plan

Premium includes everything in essentials, plus some more in-depth tools. These tools include things like:

• Automatic call recording
• Real-time analytics
• Video conferencing with up to 500 participants
• Single sign-on
• CRM integrations with popular services like Salesforce

Another defining feature of this plan is industry-specific integrations with services like Canvas, Smarsh, and more. For companies on the scale of having their own developers, it also has a developer platform and supports custom integrations.

Ultimate Plan and Extras

Ultimate is the most high-end plan for RingCentral MVP. It includes everything in Premium, plus three more features:

• Device status reports
• Device status alerts
• Unlimited storage

Apart from these, the old plans — RingCentral Video Pro and RingCentral Video Pro+ — are also still available.

RingCentral Video Pro is browser-based and features no app. It offers:

• Group video calls for up to 100 participants and messaging
• Cloud recordings and storage for up to 7 days
• Integrations with Google workspace, Microsoft teams, and Microsoft 365

RingCentral Video Pro+ is the only other choice within the older plans. It includes everything in RingCentral video pro, but with higher limits — You can have up to 200 participants, more storage, and the ability to store recordings for up to one whole year.

Pricing

Here are the price tags that come with RingCentral’s VoIP services:

• MVP Essentials — $32.99/month
• MVP Standard — $40.99/month
• MVP Premium — $47.99/month
• MVP Ultimate — $62.99/month

These prices go down with annual plan purchases, with pricing starting at just $19.99 per month for the Essentials plan. On top of this, all the plans in the MVP list except “Ultimate” also feature a free trial.

If you’ve decided that you don’t need an MVP plan and want one of the older plans, the prices are as follows:

• RingCentral Video Pro — Free
• RingCentral Video Pro+ — $14.99/month (or $11.99 per month with an annual package).

2. Nextiva — Incredibly Reliable VoIP Business Phone Systems Provider

Nextiva is another heavy-hitter in the modern office phone systems market. One of the top competitors to the dominant RingCentral, this business phone system provider is another one you can’t go wrong with.

The number one thing Nextiva likes to boast about is its reliability. They claim to have a whopping 99.999% uptime, making them one of the most reliable VoIP services around.

Apart from this, being a top competitor also requires them to showcase an adequate feature set. We believe they perform adequately in this category as well. They also feature their app on the PC, Mac, Android, and iOS platforms.

Nextiva comes with three plans:

Essentials Plan

Essential, as the name suggests, is the cheapest plan Nextiva offers. It mostly features the things you would expect from an entry-level plan. These are things like:

• Voicemail
• Toll-free numbers
• Unlimited internet fax
• Outlook/Google contacts integrations
• Unlimited voice and video calls within the US and Canada

Professional Plan

This plan features everything in the Essential plan, plus much more. The plan includes new features, such as:

• Unlimited conference calls with up to 40 participants
• Unlimited video conferencing with up to 250 participants
• Screen sharing functionality
• A multi-level auto-attendant that comes with one professionally recorded greeting
• Mobile and desktop messaging
• Salesforce/HubSpot integrations

Salesforce integration is an especially big plus for us. If your business makes use of the services of Salesforce or HubSpot, this should be your starting point for a plan.

Enterprise Plan

At the very top of the plan list, we have the “Enterprise” plan. This plan includes everything in the previous plan, plus:

• Call recording
• Unlimited video conference recording
• Voicemail transcription
• Single sign-on
• Unlimited participants in video and voice conferences
• 3 professionally recorded greetings (as opposed to 1 in the professional plan)
• Microsoft teams integration + support for custom integrations

Pricing

The pricing for Nextiva is a bit complicated compared to the usual affair. The base prices are as follows:

• Essential — $30.95/month
• Professional — $35.95/month
• Enterprise — $45.95/month

These base prices are subject to change with both the number of users and whether you’re buying an annual plan or not.

When you buy an annual plan, these prices go down substantially, with pricing starting at $23.95 per month for the Essential plan. However, the prices are still subject to change based on the number of users you want this product for.

The prices change on thresholds of 5 people, 20 people, and 100 people, going as low as $14.95 per month for the Essential plan.

3. 8×8 — The Best Budget VoIP Business Phone Provider

8×8 is another one of the mainstream options in the office VoIP market. One of 8×8’s greatest strengths is the ease of use of the product’s interface. Now, without further ado, let’s get into what makes 8×8 a solid choice in the market.

8×8’s main differentiating features are their intuitively designed user interface and the overall ease of use of their app. We also find that they have very competitive prices, especially for small business owners or companies that don’t want to break the bank.

On top of this, 8×8 also offers an app for Windows, Mac, Android, and iOS platforms. This VoIP provider has 3 plans. Let’s explore them in more depth below.

Express Plan

Express is 8×8’s cheapest plan. It contains features such as:

• Voicemail
• Music on hold
• Team messaging
• HD audio and video conferencing
• Basic auto-attendant
• Unlimited calls in the US and Canada

It’s interesting for an auto-attendant feature to be in the lowest tier plan of a VoIP service like this, and it shows why they’re one of the best budget options.

One thing to note about this plan is that it can only support up to 5 people. If you have over 5 employees that’ll use 8×8, you’ll have to go for one of the higher-tier plans discussed below.

X2 Plan

The middling plan in 8×8’s arsenal is called “X2”. This plan comes with a slew of more advanced features — here are some examples:

• Call analytics
• Call handling
• Single sign-on
• Call queues
• Multi-level auto-attendant
• Voicemail transcription
• Team messaging with document sharing
• Integrations with Microsoft teams and CRM applications

From this tier onwards, you’re also offered 24/7 customer service to ensure everything runs smoothly like a well-oiled machine when you’re building your business.

X4 Plan

8×8’s third and final plan features the most functionality. This plan includes everything in the “X2” plan and some more advanced features, such as:

• Supervisor analytics
• 8×8 front desk for receptionists and operators

And more. There’s even a feature called “barge, monitor, whisper,” which allows supervisors to listen in on any active employee call. Apart from these, this plan increases the number of countries that can be called — free of charge — to a whopping 48.

Pricing

Now that we’re done talking about the features 8×8 provides, let’s check out how their prices currently stand. The base prices are on a per-user basis:

• Express — $15/user/month
• X2 — $28/user/month
• X4 — $57/user/month

However, like with most VoIP providers, these prices are subject to change with annual plan purchases — this applies to all plans besides the Express plan. 8×8 also has a free trial available for their Express plan, so you can try it before you buy.

4. Phone.com — Best Budget VoIP Business Phone System Provider for Small Businesses

If you’re looking for another budget VoIP provider, Phone.com is also a solid choice.

Phone.com is geared towards catering to small and mid-sized businesses. Combined with their very affordable prices, if the features fit the bill, this is a very attractive option. Phone.com offers 3 plans. Here’s what’s on offer:

Basic Plan

The Basic plan is their entry option. It comes with up to 300 pooled minutes per month, 1,000 text segments per month, access to desktop and mobile apps, video conferencing (up to 10 participants at a time), and standard voice features.

We’d like to take this time to point out that this plan is NOT compatible with IP desk phones, and should be treated as such.

Plus Plan

This plan comes with everything included in Basic, as well as some vital features for businesses, such as:

• IP desk phone compatibility
• Video conferencing with recording of up to 25 participants
• Unlimited minutes and unlimited text messages

This one seems to be geared more towards bigger-sized businesses than the basic plan.

Pro Plan

The final and highest tier option, of course, comes with everything included in the Plus plan. On top of those, the Pro plan comes with many of the high-end features you’d expect from such a service. These features include:

• Call recording
• Call analytics
• CRM integrations with popular services
• Voicemail transcription

Pricing

The pricing for Phone.com is attractive. Here are the base prices:

• Basic — $14.99/user/month
• Plus — $19.99/user/month
• Pro — $29.99/user/month

Basic goes down to just $11.99/user/month, with similar bargains on the higher-tier plans. In addition, Phone.com also offers discounts for bulk purchases, in thresholds of 5, 10, and 25 users, for up to another 25% discount on regular prices.

Unsure? Try Phone.com risk-free with their 30-day money-back guarantee that comes with each of the plans.

5. MightyCall — The Best Budget VoIP Business Phone System Provider for Any-Sized Business

MightyCall is another niche, budget option that might do the trick for you if you’re looking for a low-commitment option. If you’re not looking for a unified communications solution but only a small group of certain features, MightyCall might just be the way to go.

MightyCall, like most virtual office phone systems providers, comes with 3 tiers of different plans. Here’s what you need to know:

Small Team Plan

The first option in the list is the Small Team plan. This is their cheapest plan, and supports up to two people, making it targeted toward extremely small businesses. This plan comes with features such as:

• Call flow
• Basic auto-attendant
• Performance reports
• 2 toll-free or local numbers

A basic suite for a VoIP app, but it just might be what a one or two-man business needs. This plan also comes with a mobile app and web phone, but it doesn’t support softphones or deskphones, which makes sense looking at its target audience.

Business Plan

This plan is available for purchase if you have at least three users. While it doesn’t add extra toll-free or local numbers, it comes with a slew of extra features compared to the previous plan.

These features include (but are not limited to):

• Voice to text
• Call recordings
• Dev API support
• Unlimited MMS
• High priority support
• Multi-level auto-attendant
• Soft phone and desk phone support
• A professional greeting for the auto-attendant
• CRM integrations with HubSpot, Salesforce, etc.

Enterprise Plan

Interestingly enough, feature-wise, this plan is identical to the “Business” plan. But the similarities end there, as this plan has a very interesting pricing model, which we’ll talk about shortly in the pricing section.

Pricing

The pricing model for MightyCall is possibly the most unique feature about it when compared to its competitors. MightyCall’s target audience seems to be both extremely small businesses and massive companies with many employees:

• Small Team — $15/user/month
• Business — $20/user/month

Interestingly enough, however, there’s no annual purchase option at all.

We didn’t talk about the Enterprise plan above, and that’s because this plan has a very interesting model, and we believed it would be best to mention it separately from the other two.

The Enterprise plan doesn’t adhere to a per month per user price model. Instead, it comes at a price of $200 per month flat, regardless of the number of users.

This makes MightyCall an incredible budget option for large businesses, considering just how much value you can get out of a flat rate when you’re working with a large-scale business. You can try MightyCall now for a full week, completely free.

6. VoIPLy – The Best VoIP Business Phone Provider for Residential Buyers

VoIPLy is a VoIP service that seems to be specialized towards small businesses and, interestingly, homeowners. VoIPLy is no stranger to the market, providing its service to over twenty thousand customers.

VoIPLy comes with two plans, “Residential” and “Business”. This is a relatively unusual divide when we compare it to the usual plan options from other competitors — which focus more on business applications only.

What we like most about VoIPLy is that their service gets updated quite often, and new features get added as VoIPLy looks to expand and improve its services. Let’s take a closer look at what’s on offer:

Residential Plan

As you’d expect, the Residential plan is their cheaper option. This plan includes useful features, such as:

• Call waiting
• Caller ID
• Voicemail to email
• 3-way conference calls
• Mobile phone app

This plan also comes with a free adapter to connect your analog phone to your router, therefore eliminating the need to buy a more expensive IP phone.

Business Plan

VoIPLy’s higher-end business plan adds many more features to the above, granted that it’s marketed towards a productivity-oriented field. These include most of the features you’d expect from the competitors, such as:

• Internet fax
• Call logs
• Custom greetings
• Call recording
• 3-way conference calling
• Unlimited calls within the US and Canada + 50 other countries

However, this plan also includes some of the more premium options you would usually find on another provider’s higher-tier plans. These features include cloud PBX, group call pickup, and call screening.

VoIPLy’s business plan also comes with a robust 24/7 customer support service, plus you have the option of add-ons with benefits such as:

• Wake-up calls
• Call queues
• The ability to block bot calls
• Being able to upload recorded calls

Pricing

VoIPLy offers very competitive prices on both of its plans. While they don’t offer a free trial yet, they do offer a 30-day money-back guarantee on all their plans.

The residential plan is priced at $8.95/month, and the analog phone-to-router adapter is free. The base price for their premium business plan is $27.95/user/ month.

On top of this, if you were to make an annual purchase of the Business plan, you’d be able to get a 20% discount. That’s not all; the savings keep getting better as there’s a sale on VoIPLy’s business plan right now.

This decreases the base price from $27.95/user/month to $13.95/user/month — for a whopping 50% discount.

7. Dialpad – Best VoIP Service With Niche Features

Dialpad is another solid option if you’re looking for a business-oriented virtual phone service. This service is less about the standard features you’d expect from a virtual office phone and more about avant-garde features, which we’ll be talking about shortly.

Dialpad comes with these three plans:

Standard Plan

Dialpad’s lowest-end plan provides a bit more than what you’d expect from such a plan. It features:

• One office location
• Unlimited calling, SMS, and MMS
• AI-powered call and voicemail transcriptions
• Unlimited video meetings
• Web and chat support
• Google Workspace/Microsoft 365 integrations

The real kicker here, though, is the live call coaching feature. This feature creates real-time assist cards that give employees and agents pointers on how to communicate with customers.

This inclusion of this feature in their cheapest plan also makes Dialpad very lucrative.

Pro Plan

In addition to everything in the Standard plan, the mid-tier plan includes:

• Local number support in over 70 countries
• Open APIs and webhooks for customization
• The ability to use multiple phone numbers per account
• Up to 10 office locations, and up to 25 departments (ring groups)
• Crucial CRM integrations with popular services such as Salesforce, Zendesk, HubSpot, and Zoho

This plan also features 24/7 live agent support, something that’s absolutely required to keep things running as smoothly as possible.

Enterprise Plan

Dialpad’s top-end plan contains every feature in the Pro plan plus some more premium features, such as:

• Unlimited office locations and departments
• Priority live agent support
• Integrations with popular SSO providers like Okta, OneLogin, and Azure AD

Pricing

Dialpad’s three plans come with a relatively orthodox price model:

• Standard — $23/user/month
• Pro — $35/user/month

These base prices go down when you buy yearly, so the Standard price ends up only being $15/user/month and $25/user/month for the Pro plan. If you need more, you’ll need to request a quote for Dialpad’s Enterprise plan.

Unsure? Dialpad features a demo, as well as a free trial if you want to try out their service before you buy.

8. Ooma – Cheap but Effective VoIP Business Phone Provider

Ooma is a phenomenal option for businesses looking for unlimited calling to the US, Canada, Mexico, and Puerto Rico, plus it comes with a boatload of valuable call management features to help streamline your business communications.

The Ooma mobile app allows you or your employees to manage your business on the go.

Most call management systems now offer an Android and iOS app to make administration easy while you’re out and about, especially as configuration issues can potentially bring your business to a halt when you rely on VoIP systems.

Ooma, like most of the VoIP service providers in this list, comes with three plans. The starter plan brings a whole bunch of features to the table, especially for a low-tier. Let’s take a closer look at what’s on offer:

Essentials Plan

Ooma’s Essentials plan also includes:

• Ring groups
• Music on hold
• Call forwarding
• Call logs + forward calls during device outages
• Intercom and call park
• Virtual receptionist
• Mobile app

On top of this, you also get one toll-free number and unlimited calling in the US, Canada, Mexico, and Puerto Rico, plus you get a 24/7 support team ready to handle your issues — even in the essentials plan.

Pro Plan

On top of everything in the essentials plan, this plan also gives you access to the desktop app on top of the mobile app. The new features for this tier include:

• Video conferencing
• Call recording
• Voicemail transcription
• Dynamic caller ID
• Call analytics
• Google and Office 365 integrations

This should be the bar for you if you’re a large business owner. CRM integration is key for developing insights on cash flow, as you can gauge which calling campaigns are highly effective and which are a waste of time.

Pro-Plus Plan

Ooma’s top-end plan includes everything in Pro, plus:

• Call queuing
• Advanced call flows
• Video conference recording support
• Microsoft Dynamics 365 and Salesforce integration

Advanced call flows stand out the most. This feature lets you retain more inbound customers while your sales force deals with customers needing extra human attention.

Pricing

Ooma’s price options are probably the most straightforward out of all your options:

• Essentials — $19.95/user/month
• Pro — $24.95/user/month
• Pro Plus — $29.95/user/month

Unfortunately, the simplicity doesn’t end there. There are no annual plan options, discount bulk purchases, and no free trial.

Virtual Office Phone Provider Comparison Table

Why Do I Need a Virtual Phone System?

Business phone systems are extremely useful for any type of workplace requiring even the slightest communication. This communication could be between employees, employers, or customers.

A business phone system would benefit your workplace regardless. We’ll go over some of these benefits below:

Streamline Your Workflow

Business phone systems simplify and streamline many of your workplace’s communication aspects, allowing you to allocate more resources to other aspects of your business, and get work done more efficiently in general.

They allow better supervision of the nature of work being done, allowing you to prevent potential errors and ensure every facet of your business stays in pristine condition.

Besides this, it’ll also allow you to reduce employee stress by making things easier for them and increasing productivity by minimizing time wasted on things like queueing and routing phone calls.

Customizability and Scalability

Another benefit of using a business phone system is that it can be customized according to your needs. They offer cheaper options with relatively basic but fundamental functions, which is great for small businesses.

But as your business becomes successful and grows, your needs will also grow accordingly. When that happens, you’ll need to upgrade your plan as you see fit.

Furthermore, as your enterprise grows in scale, you’ll also need to ensure that your employees’ condition stays in tip-top shape.

Business phone systems will make communicating in-house much more convenient and thus assist you in maintaining proper communications with your employees.

Reduces Costs

Looking at this article, you might look at the prices of these services and forget that regular landline phones cost much more in the long run — between hardware and long-running expenses.

A business phone system allows you to reduce costs quite a bit because they don’t necessarily require specific hardware installations — an internet connection and a mobile phone or PC are usually sufficient.

On top of this, landline phone systems usually charge per minute, which will add up over time, considering how often you’ll be using them. But with a business phone system, you can eliminate this issue entirely and save a lot in the long run, considering you have an internet connection.

Lastly, business phone systems are simply more reliable and more efficient than landline systems and can help you minimize lost leads due to missed opportunities.

Great Customer Service

Business phone systems significantly improve the standard of service the customers receive. These phone systems usually offer the ability to answer calls and contact people regardless of where the user may be.

This allows them to deliver much better customer service and also massively helps businesses create potential connections with investors and other VIPs.

On top of this, most of these services give you access to an enterprise directory, which will make sure that the correct people are answering the correct calls.

No professional business would want its technical staff to attempt to sell a product over its marketing staff. This also makes your employee’s job much easier and gets more work done in less time.

How to Choose the Best Virtual Office Phone System for Your Business

There are several ways to decide the ideal virtual office phone system for you and your business. We’ll go through the process with you to help you decide what provider is the best for you.

Features

The first and foremost criterion we should look at is features. Buying a service that doesn’t come with the important features for your business would just be a waste of money, after all.

We recommend that you pick a plan that provides all the features you need. This doesn’t mean that we recommend that everyone buys the most expensive plan, however, but more of that in our next point.

Budget

No matter what good or service you buy, personally or for your business, you’re always going to run into the same question: can I afford this? Virtual office phone services are, of course, no exception.

Luckily, many of these VoIP services come with various plans that will fit every budget and even more ways to get discounts on top of the plans depending on the duration of the subscription and the number of plans bought in bulk.

What’s noteworthy is that any of the VoIP services in this article will end up costing significantly less than any other alternatives, such as regular landline phones.

Uptime

When you’re running a business, time is money, which means that any time lost to downtime, problems, or anything else, is money lost. Considering this, we have no problems recommending any of the business phone system providers in this article.

All of them feature great uptime, and most of them feature 24/7 customer service to ensure nothing goes wrong.

Ease of Use

The features and savings provided by virtual office phone systems are no joke, but none of that means anything if they were too convoluted to use in a reasonable timeframe.

However, that’s, of course, not the case. In reality, it’s the opposite. These VoIP services are very easy to use, and as they combine many different platforms and functions into one streamlined system, they’re much more efficient.

A well-integrated business VoIP system will make life much easier for you, your employees, and even your customers.

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