Best VoIP App | Top 8 Best Mobile VoIP Solutions Reviewed for 2023

The best VoIP apps ensure that you and your business are able to enjoy smooth, live conversations at an affordable rate. However, there’s a sea of VoIP apps out there, all with their own distinct use cases, making it difficult to settle on one.

Today, we’ll be looking at the best VoIP apps for 2023, so you can pick the perfect one for you. Looking at the best mobile VoIP apps, we’ll be comparing them on their pros, cons, and features. Keep reading to find out how VoIP providers like Ooma, RingCentral, and Nextiva can streamline your business operations and make your home life easier.

The Best VoIP Apps in 2023 | Quick Answer

The competition for the best VoIP app in 2023 is fierce. However, after extensive testing, we’ve found Ooma to be the cream of the crop for various needs, but here’s our full list:

1. Ooma — Overall Best VoIP Free Calling App for Mobile | Pay $99.95 Once and Have it Forever.
2. RingCentral — The Most Professional VoIP App | Put it to The Test for Free With 50 Free Minutes.
3. Nextiva — Best Mobile VoIP for Small Business Scalability | Take advantage of the 30-Day Free Trial + Unlimited Minutes.
4. Phone.com — Best VoIP App for Home Users | Try it Risk-Free With the 30-Day Money-Back Guarantee.
5. 8×8 — Best VoIP Service for International Calls | Try it Risk-Free with the Month-Long Free Trial.
6. Mighty Call — Best Mobile VoIP App for Small Businesses in Terms of Simplicity | Try it Free for a Full Week.
7. VoIPLy — Best Cheap VoIP Calling App | Put it to The Test With the 30-Day Free Trial Before Committing.
8. DialPad — Excellent VoIP Application for SMBs | Take Advantage of its Free Calls to Over 60 Countries.

Top Mobile VoIP Apps in 2023 | In-Depth Reviews

Here we’ll be taking a closer look at each of the best mobile VoIP apps — we’ll delve into their features, pros, cons, and pricing to help you find the perfect fit for you.

1. Ooma — Overall Best VoIP Free Calling App for Mobile

Ooma is the best free phone number app that can be extended to serve as a quality VoIP system for homes or SMBs without an IT department. The tool excels at providing its users with sought-after simplicity from the get-go.

While most VoIP tools have relatively lengthy setup times, Ooma’s autoconfiguration means it’ll only take you around 15 minutes from setting up the tool to getting the most out of its features — plus, there’s a free plan.

If you’re an SMB or home user that isn’t interested in paying a subscription for their VoIP service, you’ll be glad to know Ooma has most of its premium features, not behind a subscription, but a one-time payment.

If you’re looking to commit to a VoIP service for years, this can end up saving you quite a lot of money.

On the business side of things, Ooma packs the usual features, including:

• • Call transfers
  • Performance analytics
  • Automation capabilities

Because of this, it’s a rock-solid choice for businesses looking to slowly increase the complexity of the features they use.

Pricing

Ooma has a pay-as-you-go pricing model, with their essential features being free, and some others behind a one-time paywall. However, some of the more advanced features suited to business use are still locked behind a subscription.

To give Ooma a try risk-free you can either take advantage of its free service or use its 30-day money-back guarantee.

2. RingCentral — Overall, the Best VoIP App in 2023

RingCentral is a sophisticated, robust VoIP solution capable of providing great value to businesses and home users alike. Serving over 35 million customers, RingCentral is one of the most popular VoIP solutions out there.

Being the best VoIP service across the board, it’s unsurprising RingCentral offers support to all devices, regardless of the operating system. In fact, it even supports VMs.

In fact, it packs an excellent VoIP app for Android and iOS that doesn’t lag behind its PC counterpart. On the whole, RingCentral’s flexibility ensures you can attend meetings from anywhere in the world, and you’ll enjoy all of its features regardless of platform.

As a cloud-based mobile VoIP app, there’s no analog hardware required to use RingCentral to its fullest. This not only makes the tool easier to deploy in a business setting, but it’s also incredibly helpful for home users.

You can skip all the tedium of a hardware setup and get to using the app immediately. For businesses, this also presents an edge in scalability, letting you grow your business without impediment.

Of course, RingCentral wouldn’t be the best VoIP app for iPhone and Android if it didn’t have its host of advanced features. One of the most important is AI Closed Captioning.

This feature creates a transcript of everything said in a meeting, call or voicemail. This makes it perfect for looking up what was said in a past meeting or finding the crux of a voicemail.

To help you streamline business communication, RingCentral also provides:

• • Unlimited faxing
  • Document sharing
  • Team messaging

Plus, unlimited calls to the United States and Canada — need we say more?

All of this, in addition to its smooth, mobile UI, makes RingCentral the best mobile VoIP app. You’ll never be bogged down by endless communication channels or have to send documents via email again with RingCentral.

Pricing:

RingCentral starts at $19.99/user for up to 20 users. This makes the Essentials plan an excellent choice for small businesses.

Each of the other 3 plans gives you access to more features, with Premium and up giving you access to Open API to streamline integrations with 3rd party software.

Put RingCentral to the test today risk-free by using its free video plan for endless video meetings and team messaging, or take advantage of the 14-day free trial for any of the paid plans.

3. Nextiva — Best Mobile VoIP For Small Business Scalability

Nextiva is the best mobile VoIP app for you if your business is in the market for a lightweight, scalable, and intuitive VoIP app designed to make client-customer relations smoother.

Issues communicating can impact businesses of all shapes and sizes. Missing a couple of meetings, or simply forgetting details can lead to hours or even days of delays.

Thankfully, Nextiva has video meeting recording capabilities to ensure all attendees can remember exactly what was said during the meeting. Plus, if someone’s away, they’ll be able to watch the meeting when they come back.

As one of the best VoIP for small businesses, Nextiva has a variety of analytics-focused features. One of its best features is its Business Insights feature.

Businesses will often struggle to track individual and team performance. However, with Nextiva you’ll be able to get a detailed customer service and sales breakdown. It’ll show you:

• • Their calls
  • The call durations
  • Plus, whether the call was successful

Simply looking at call count and call duration can tell you a lot about your customer and sales team’s performance. Plus, you’ll also be able to see what the busiest call times are so that you can allocate most of your manpower then.

To enhance your customers’ experience, Nextiva even allows you to record 3 professional greetings that it’ll play based on who’s calling you. Past this, Nextiva features a multi-level auto-attendant.

This feature provides automatic answers to your customer’s questions, as long as they’ve been answered in your knowledge base —this ensures your customer service personnel can focus their efforts on questions that require human attention, rather than answering the same-old questions.

As one of the best business VoIP phone systems, it’s no surprise Nextiva provides a multi-level auto-attendant that’ll cater to all of your customer’s questions and provide automated solutions.

Pricing:

Nextiva features 3 different plans. At its cheapest is Nextiva’s Essential plan for over 100 users at $17.95/user/month, smaller teams will have to pay up to $21.95/user/month for the same service.

It’s worth noting that Nextiva’s transcription and recording services are reserved for the Enterprise plan at $31.95/user/month. You can give Nextiva a try risk-free with the 7-day free trial and 14-day money-back guarantee.

4. Phone.com — Best VoIP App for Home Users

Phone.com is a budget-friendly VoIP app suitable for home users and small businesses. It provides a simple and easy way to conduct VoIP calls and automate certain business processes.

Phone.com is largely a cloud-based tool, with scarcely any of its features requiring hardware. This, alongside its phenomenally designed UI, makes it an excellent choice for home users simply looking for a phone call app.

Bringing 500 minutes of VoIP call minutes and 1,000 SMS messages at a price lower than half of the median phone bill, Phone.com is among our best UK virtual phone number providers.

If robocalls and cold callers are plaguing you — as they are many business owners — you’ll be happy to know Phone.com boasts sophisticated call screening and blocking features.

The app will scan its database of known numbers and immediately block it if it recognizes the number. If it doesn’t recognize it, you can always flag the number and never be bothered by it again.

With features like:

• • Video conferencing
  • Call transfer
  • Call routing

Phone.com serves as a respectable VoIP solution for smaller businesses. These features ensure that customers always reach the correct agent when they call and that all calls are automatically redirected to an available agent.

This helps speed up the customer service process, and if you’re in the mood for something extra, you can even subscribe to Phone.com’s receptionist services to help deal with high call volumes.

Plus, with Phone.com’s call and voicemail transcription, you’ll never have missed voicemails again. The feature automatically logs everything said in a call or voicemail, similar to RingCentral, and ensures everyone can easily look up the information they need.

Pricing

Phone.com is an affordable service, with its Basic plan starting out at just $11.99/user/month.

However, if you need a little more oomph, such as unlimited SMS and call minutes, you might want to go for the Plus or Pro plan instead. If Phone.com sounds like the best VoIP app for you, you can try it risk-free using its 30-day money-back guarantee

5. 8×8 — Best VoIP Service For International Calls

8×8 is the best VoIP phone app for international enterprises looking to conduct high-quality international calls. It packs a variety of advanced features alongside an excellent mobile experience.

With over 2 million satisfied users and support for over 50 countries, 8×8 is among the best internet phone services for those of us looking to lower what we pay for international calls.

A major headache for many international businesses is adhering to the various international compliance standards. However, with cybercrime on the rise, and non-compliance fees reaching sky-high, it’s well worth it to stay ahead of the curve in this department.

Thankfully, not only does 8×8 protect your internal communications from hackers through end-to-end encryption, but it’ll even help you adhere to compliance standards automatically.

Besides this, 8×8 helps avoid unnecessary downtimes and confusion by immediately alerting teams if a team member is away from the office. This helps team leaders stay in the loop and ensures you can monitor the diligence of your remote workers.

If you’re looking to track more than that, you’ll love 8×8’s ‘Conversation IQ’ feature. It gives you access to in-depth insights into the performance of your sales and customer service teams — this lets you optimize their performance, and weed out the low performers.

If your business, like many others, already relies on third-party software like Microsoft Teams, Zendesk, Salesforce, or the like, you’ll be happy to know that 8×8 supports native integration with each of them.

Similarly, the larger a business gets, the more important it becomes to provide a high-quality customer service experience. 8×8 has an ‘Auto Attendant’ feature similar to RingCentral to alleviate the load on your customer service experts.

It’ll automatically try to resolve queries — and route customers to the best agent available if it’s unable to do so. This way, your agents aren’t spending their time answering repetitive questions over and over again.

Pricing:

8×8’s pricing starts at $15/user/month with its Express plan. This plan provides unlimited calls to the US and Canada and is good for up to 5 team members.

With that being said, 8×8’s most powerful features belong in its X2 and X4 packages. If you’d like to try 8×8 but aren’t quite sure if it’s worth the subscription, you can use the 30-day free trial to try it for free.

6. MightyCall — Best Mobile VoIP App for Small Businesses in Terms of Simplicity

MightyCall is the ideal VoIP for smaller businesses on the lookout for a simple, yet powerful VoIP calling app.

The tool brings a professional, modern UI to its iOS and Android VoIP apps. In addition to these, it supports all other popular platforms, even VMs, and virtual phones.

As a cloud-based solution, the tool is immensely scalable and easy to set up. If you’re used to using WhatsApp and similar platforms for texting, worry not as MightyCall easily integrates with 3rd party tools to make existing communications more streamlined.

For business use, MightyCall is great at helping optimize the customer service experience. The tool’s multi-level IVR automatically asks callers a pre-defined set of questions in order to solve their problem through its database of replies.

If this approach doesn’t pan out, the Auto Receptionist automatically redirects the caller to a free customer service rep. This helps simplify assigning tickets and ensures your customer service professionals aren’t spending time answering the same questions.

If you’re a B2B business or an SMB with high-priority clients, you know how important it can be to maintain good relations. With MightyCall, you’ll never miss a call from your VIP clients ever again.

It uses Business Hour call routing to redirect important clients to a set phone number even after business hours. Furthermore, it’ll let you record default greetings for customers, ensuring your business can give everyone a premium experience at all times.

Pricing

MightyCall’s Small Team edition starts at $15/user/month — albeit it’s limited in terms of features — you still get 500 call minutes and 100 SMS messages for 2 users.

Its Business plan gives you access to some more advanced features, as well as unlimited VoIP calls, and texts for up to 3 users. The Enterprise plan, on the other hand, gives you unlimited users, minutes, and texts alongside all of its advanced features.

If MightyCall sounds like the VoIP software for you, you can give it a try using the 7-day free trial.

7. VoIPLy — Best Cheap VoIP Calling App

VoIPLy is a robust, affordable VoIP calling app designed for small businesses and home users. Despite not having many unique features, it provides a solid VoIP experience.

Being one of the best VoIP for home, VoIPLy prides itself on its accessibility, with its VoIP phone app being lightweight and affordable. Due to this, it’s a solid pick for any home user or business not looking to break the bank on a VoIP solution.

It’ll even support all popular platforms, including the option to upgrade to a cordless WiFi phone. Its phone call app interface is incredibly simple, designed to mimic the default phone call app on iOS and Android.

VoIPLy is an excellent non-VoIP phone number app that lets you port your old phone number into its system. This is extremely useful if your friends, family, or business partners are already used to calling you on your phone number.

Besides this, from the moment you subscribe to the service, you’ll get access to unlimited calls and messages, ascertaining a smooth transition from traditional calling services to VoIP.

VoIPLy is also available in over 50 countries, making it a solid choice for international businesses.

And besides all this, the tool also packs a lot of the same features as its top competitors such as:

• • IVR
  • Spam-blocking
  • Call forwarding

And more. This is crucial for business uses, as you’ll need your VoIP service to be as versatile as possible.

A major concern for businesses selecting a VoIP phone online is uptime. Your VoIP service going down in the middle of an important business call can lead to long-term damage. Fortunately, VoIPLy has an uptime of 99.9%, protecting you against these issues.

Pricing

VoIPLy has two plans. Notably, there are no differences between the plans feature-wise, only in the number of users supported. If VoIPLy sounds appealing to you, give it a shot risk-free by taking advantage of its 30-day money-back guarantee.

8. DialPad — Excellent VoIP Application for SMBs

DialPad is a well-rounded, business-focused VoIP app that’s available across over 60 countries, and provides unlimited calls with each plan — overall, it’s a great phone call app for any business routinely making international calls.

The ability to make remote calls cheaply and easily not only helps reach international clients but also facilitates better communication with remote hires.

If you’re looking to scale your business, you’ll want to have features oriented toward automating and streamlining the communications process as much as possible.

DialPad fits this model perfectly, with its ‘Call Forwarding’ and ‘Custom Routing’ features working together to ensure that tasks are assigned to the correct agent.

To further improve efficiency, DialPad scans incoming calls for spam messages or cold callers and immediately stops the calls from going through. This helps you not get bogged down by unnecessary calls you’re not interested in.

DialPad’s ‘Visual Voicemail’ is another feature geared towards improving efficiency, letting you rewind, forward, or pause voicemails. Together with DialPad’s transcription capabilities, you’ll have an easy time absorbing the information from voicemails and calls.

Pricing

DialPad’s Standard plan costs $15/user/month and provides you with unlimited SMS messages, VoIP calls, and video meetings.

However, many of its high-quality features, including 24/7 customer support are locked behind the Pro and Enterprise plans. Because of this, it might be worth considering whether your business needs these features.

If DialPad seems appealing, you can try it for free using the 14-day free trial today.

The Best Mobile VoIP Services | Compared

We’ve compiled the table below to give you a quick overview of all the key details — including pricing and free trial lengths — to make narrowing down your options easier:

Why Use a Mobile VoIP Application?

There are many reasons you and your business might want to take advantage of the best VoIP apps. These include:

Saving On Costs

By and large, VoIP subscriptions are cheaper than the average phone bill. Plus, if your team has international members, many VoIP providers will charge your local rates (if at all) to call internationally.

Many VoIP providers also have peripheral features like call transcriptions, which will minimize the number of calls that need to be made in the first place.

Outside of this, you won’t need to install a phone system for them to run. In a business setting, phone installation and maintenance can end up costing a pretty penny, while a VoIP calling device is quite cheap.

They’re Easier to Scale

VoIP enables you to call from anywhere across the globe. When you’re tied to a phone system or provider, it becomes a lot more difficult to scale the business internationally.

Outside of this, many VoIP solutions provide peripheral benefits that streamline common work processes. For example, RingCentral lets you have a lighter customer service department, as it automates part of the position and increases efficiency for the rest.

Superior Communication 

Having a VoIP phone online helps centralize all of your communication efforts. Many of the best VoIP apps integrate seamlessly with 3rd party software and can be connected to multiple people at once.

While a traditional phone service will have you call someone and then send them an email if you want to share a file, with VoIP you can do both off the same platform.

Atop this, the best VoIP services will give you things like team chat and transcribed video conferencing. This lets you skip out on getting separate software to handle this, and allows for external and internal communications to occur on the same platform.

Peripheral Features

There are countless benefits to the best VoIP apps that don’t have a direct comparison to traditional phone networks.

These include a variety of features that help streamline your business processes. For example, RingCentral will attempt to solve a customer’s issue with AI before escalating to a human customer support operator.

Outside of this, they’ll also block unwanted calls, allow you to set up automatic custom greetings, and more.

All these peripherals really cut down on the time spent on superfluous processes, and a VoIP tool often ends up paying for itself with these features even before you make your first call.

How We Chose the Best VoIP App Solutions

Analyzing VoIP apps is a complex process. We’ve looked at these VoIP services through the lens of an SMB, a home user, and an enterprise, prioritizing them in that order. Because of that, our main criteria for judging these tools are:

Mobile App Quality and Ease of Use

For this list, we’ve prioritized VoIP solutions with high-quality iOS and Android apps. The more consistent and reliable their uptime, the better. You don’t want your VoIP service going down in the middle of striking an important business deal after all.

Of course, since VoIP services are quite complex, with some of them requiring complex installations and special routers, we’ve paid careful attention to ease of use.

Since most people, and many businesses might not have the resources to dedicate to getting to grips with a complicated tool. Because of this, the easier a tool was to set up and use, the higher we ranked it.

Video Conferencing Capabilities

The best VoIP app is one that can handle massive video conferences. For businesses, the ability to handle conference calls with over 100 people often comes in clutch.

Not only do we want our VoIP software to handle these massive calls, but we want them to have the video and audio quality to support them. If the tool has additional means through which you can interact with the conference, such as live AI transcription, all the better.

Integrating With CRM Software

Since CRM software is such a crucial part of modern businesses, our VoIP apps of choice need to reflect that. We’ve prioritized software that’s capable of streamlining the CRM process or making it more efficient.

If a VoIP provider is capable of automating parts of the CRM workflow, then you’ll be able to lower the load on your customer assistance agents. Ideally, the VoIP software should be able to redirect unanswered complaints to the right agent by itself.

Beyond making your customer service experience better, CRM integrations will let you hire fewer people. If you’re able to automate repetitive questions (which is most of them) you’ll only need a few members of staff to handle more complicated problems.

Peripheral Features

Although the above points are enough for a VoIP app to be considered high-quality, it takes more than that to be the best.

When ranking these tools, we’ve focused on showcasing their unique abilities, whether that be integrating with 3rd party apps outside of CRM, automated greetings, or the like.

While these features don’t seem to be a huge deal at first, they can add up over time and make a large change to your business’ efficiency.

How to Get Started With a Mobile VoIP App

In this section, we’ll be going over how to set up your VoIP service on mobile. We’ll be using our number 1 best VoIP provider, Ooma, for this example.

Step 1 — Purchase an Ooma VoIP Router

Visit the Ooma website by clicking the link down below. From there, you’ll want to choose a Business or Residential plan based on your needs. For the sake of this review, we’re going to choose Residential but the Business process is similar.

From the home page, head on over to the Shop tab at the top of the page and select “Home Phones”. Ooma’s “Telo” service is free to use, plus you can upgrade to “Telo Air” for Wi-Fi connectivity. The LTE package does require a subscription fee, but it’ll work even through power outages thanks to a battery backup system.

From there, you can pick the Ooma devices that suit your needs but you’ll need to buy at least one Ooma router to use the service. We recommend you take advantage of their bundled Handset deal so you have devices to test the service with. Remember, Ooma comes with a 30-day money-back guarantee!

Purchasing a handset through Ooma is a painless process, all you need to do is choose where you want your Ooma Telo sent to and enter in some basic payment details. Best of all, it’s free shipping! You can also send the devices back to Ooma if you decide you want to use their 30-day money-back guarantee.

Shipping can take several days depending on your location, but once you have the Ooma device in your hands the rest of the process takes minutes to complete.

Step 2 — Register your Ooma device

Before you can use your Ooma device, you’ll need to register it to activate the subscription plan. Ooma is free by default, but you’ll have to enter some basic details about your usage before you can get started.

To register your Ooma device, go to “Login” on the homepage and then select “My Ooma Telo”. You’ll be taken to a login page, from there you’ll have to click “Activate my new account” to get to the registration page.

The activation code is located on the bottom of your Ooma router, which is helpfully pointed out during the activation process.

After this step, you’ll be asked to enter some basic details about your location and billing if you’re going with one of Ooma’s paid plans, but it’s all pretty straightforward.

Step 3 — Figure Out Your Needs and Follow Their Guide

Finally, you’ll want to decide on everything you need to set up based on your plan and business needs. There’s hundreds of different options, which would be hard to cover in a single guide.

Once you’re done with the setup phase, all you have to do is download the Ooma app for Android or iOS and you’re ready to go!

Since there’s a plethora of different options and systems, you can use Ooma’s comprehensive support section to guide your use of the software. If any part of it confuses you, don’t worry! Ooma has a 24/7 support team on hand who are always ready to help you.

Mobile VoIP FAQs