6 Best VoIP Providers in Canada Reviewed for 2024

Looking for the best VoIP provider in Canada is no easy task as the market space is packed with a huge range of options, all claiming to be the best, most affordable, and so on. And whether you’re looking for a business or residential VoIP, the demand for a solid one is now higher than ever.

To help you find the one that fits your needs and budget, we’ve done the legwork for you by sifting through dozens of VoIP providers in Canada, and we’ve ranked and reviewed them based on factors like pricing, ease of use, and customer satisfaction, amongst others. That said, we’re confident that Ooma is the best VoIP provider in Canada, but keep reading to compare the market’s leading options.

Our Pick for the Best VoIP Home Phone Canada | Ooma

Ooma is our top pick for the best VoIP provider in Canada, and here are some of the many reasons why:

• It’s available worldwide (in 70 countries and counting), not just in Canada. This means staying connected with colleagues or loved ones from afar has never been easier.
• With Ooma, flexibility is pivotal. You can sign up with a one-year subscription or pay for the service without a contract, meaning you can opt-out whenever you want.
• It’s available on the go thanks to the simple-to-use iOS or Android app – this means you can stay in the loop wherever you are.
• You can expect crystal-clear audio, a voicemail monitoring feature, Amazon Alexa integration, a call blocker, and more with an Ooma plan.

Best VoIP Providers in Canada | Top 6 Shortlist At a Glance

Although we’ve selected Ooma as our top pick for the best VoIP providers in Canada, other providers may be more suitable for your needs. Below are our top 6 providers at a glance:

1. Ooma – The Best Overall VoIP Provider in Canada Thanks to its Flexible Plans and Excellent Range of Features like Ring Groups
2. DialPad – A Great Option For Businesses Due to its Seamless Integration With Third-party Applications
3. Vonage – An Excellent VoIP Provider That Boasts an Impressive Uptime Rate of 99.999%, Making it Ideal For Business Use
4. Nextiva – A Great VoIP Service for People New to VoIP Thanks to its User-friendly Interface and Simple Setup
5. Phone.com – Highly Affordable VoIP Provider With an Excellent Mobile System That Can Manage a Whole Business
6. RingCentral – Good VoIP Provider That Uses AI-backed Transcription and Call Analysis

How We Picked The Best VoIP Providers in Canada

We look for certain features to ensure we only pick the best VoIP providers, this includes:

• Bandwidth
• Cost and scalability
• Functionality (feature-to-price ratio)
• Ease of use and customer support

By comparing these factors, we can determine who the best VoIP provider is in Canada. Continue reading for our detailed reviews.

Reviews of the Best Canada VoIP Providers

In the sections that follow, we’ll explore each of our top picks in more detail — including their key features, pricing, and pros and cons.

1. Ooma – The Best Overall VoIP Provider in Canada

Our top pick for the best VoIP provider in Canada is Ooma, as they’re an excellent solution for businesses of any size and for residential use. That said, the service has many useful features, and reasonably priced plans make them even more attractive.

Ooma’s Office plan is an excellent VoIP solution for small businesses or companies with many remote workers because it’s reasonably priced and offers a few different plan options. In addition, the basic package includes a mobile app, a virtual receptionist, and call-forwarding capabilities.

For the more advanced features, Ooma Office Pro provides voicemail transcription, so you can have voicemails sent to your inbox instead of having to listen to them, as well as top-tier video conferencing facilities that allow 200 people to attend.

To top it off, it’s perfect for businesses with remote workers as it boasts mobile and desktop apps enabling employees to make and receive unlimited calls within Canada using their company number.

Beyond this, Ring Groups enables businesses to combine extensions to ring at once, which is another useful feature that transfers a call to other employees to answer if someone else is busy. Overall, Ooma Office is undoubtedly a fantastic option for businesses of any size and can be a useful tool for residential use too.

If you require more advanced features and have a business with over 20 employees, the Ooma Pro Plus plan will be best suited, as you can take advantage of the excellent video conferencing features at an affordable price point.

2. DialPad – A Great Option for Businesses Due to its Seamless Integration With Third-party Applications

DialPad is a reasonably priced, well-designed option that’s especially well suited to companies with workflows that encourage the use of installed softphones or software programs on internet-connected devices to make phone calls.

The company’s VoIP service, DialPad Talk, uses cloud calling and AI to increase employee productivity and flexibility. This means that your employees are free to conduct business communications on any device and from any location, and AI-powered voice intelligence can be used to automate note-taking and gauge callers’ moods.

Besides this, DialPad has a single central administrator site that makes it simple to add new users, give them phone numbers, connect them to office suites like Google Workspace and Microsoft 365, and set their rights, simplifying the user setup experience.

The entire process should just take a few minutes, and to maintain user accounts daily, a desktop or smartphone app can be used. This flexibility is just one of the reasons why it’s one of the best VoIP providers in Canada, or anywhere else in the world for that matter.

And despite the fact that remote work has grown in popularity recently, DialPad is still compatible with a large number of desk phones to accommodate businesses with in-house or hybrid workers. Additionally, the provider has teamed with Jabra and Poly to incorporate functionality with a variety of headsets.

3. Vonage – An Excellent VoIP Provider That Boasts an Impressive Uptime Rate of 99.999%

Vonage is a popular VoIP provider with a ton of useful features aimed at small to large businesses; plus, it guarantees a 99.999% uptime, so you never ever have to worry about any downtime impacting your business.

And besides being one of the best VoIP providers in Canada, Vonage is also a global powerhouse, offering its services in over 60+ countries worldwide. This is especially helpful if you or your business makes a lot of international calls or you’re looking at expanding globally.

One of the new features is an intuitive AI-based virtual assistant that can learn your employee’s behaviour and patterns to recommend strategies. There’s also useful integration for third-party apps like Microsoft Teams, so you can streamline your whole business process.

Other important features include:

• Call Monitoring — This lets you listen in on or join calls
• Call Continuity — Reroute calls to a backup number in case your internet connection drops or your VoIP system malfunctions
• Simultaneous Ring — Set up a system where five numbers ring at once, ensuring that calls are always answered

Beyond all this, the setup process is incredibly straightforward, and there’s no charge for the activation or delivery, Vonage takes care of that all for you. And as you’d expect, the interface is also very user-friendly, so even first-time users of VoIP software should have little trouble.

4. Nextiva – A User-Friendly Service, Perfect for People New to VoIP

Nextiva provides numerous advantages over its competitors if you’re contemplating cloud-based communication for your staff and clients, including flexible pricing options and a wide selection of capabilities.

To start with, you can place as many calls as you like to any phone in the US or Canada. You can also use the real-time presence function to know which of your contacts are available now, and the call queue lets you take calls when it’s busy.

Beyond this, all the plans include video conferencing, and Nextiva lets you share files and screens during meetings. Plus, you’ll also have the ability to run live-streaming webinars and virtual events using the unique video features. It doesn’t end there, either.

Additional features include the ability to record outgoing voicemails and the ability to have them delivered directly to your email inbox — saving you time and making it easy to find important messages when you need them. And to sweeten things further, you can send and receive an unlimited amount of faxes and text messages.

Overall, the service from Nextiva is well-designed with functionality and usability in mind, and it makes it possible for you to find the required features as soon as you log in by segmenting its tools based on communication, sales, and service.

Plus, there are seamless integrations available with CRM services, including Salesforce, HubSpot, Zendesk, Outlook, and Google Contacts, all of which work harmoniously with Vonage to make it effortless to manage data across the apps that your business uses.

5. Phone.com – Highly Affordable VoIP Provider With an Excellent Mobile System That Can Manage a Whole Business

Phone.com is a well-established cloud-based VoIP and phone service provider designed for small businesses. It offers phone, contact centre, and administration services with a straightforward user interface at a reasonable cost, making it a top VoIP provider in Canada for those on a budget.

In fact, businesses and individuals can choose from a variety of options, including usage-based pricing available on its Basic plan, perfect for those who make fewer than 300 calls each month. And the more premium plans offer unlimited calls and text messages, so you can upgrade anytime.

Having said that, for customers who are only prepared to pay for what they need, Phone.com offers unmatched flexibility to add, remove, or upgrade people from one plan to another.

Standard features like voicemail to email, where you’re provided with a transcript of the voicemail message, and video conferencing are available to all users regardless of your package. And users can alter how and when they receive calls through call routing, queuing, and scheduling, which is also available on all packages.

Beyond this, each employee receives a free conference bridge number from Phone.com, allowing anyone to start a call with up to 250 people, and you won’t need to purchase a new phone as this provider supports many IP phones, including classic analog phones.

In fact, Phone.com will send you a free adaptor to start making calls immediately.

6. RingCentral – Good VoIP Provider That Uses AI-backed Transcription and Call Analysis

RingCentral MVP is a valuable and powerful tool for managing all your business communications, from audio conversations to team chats. Plus, it offers strong security and a wide range of software integration, but it’s not the most economical option.

That said, RingCentral recognizes that more meetings are taking place virtually rather than in person. Starting with the Standard plan, up to 100 participants can join video conferences or meetings (200 for the Premium and Ultimate plans). For security, meetings are password-protected, and the video is beautifully clear in HD.

During calls and text chats, the new AI system employs machine learning to track talks between sales professionals and customers and can even suggest recommended approaches. This is just one cutting-edge feature that makes this a top VoIP provider in Canada.

In addition to the main features, there’s an app gallery where you can connect to OneDrive, Salesforce, Google Workspace, Trello, and Microsoft Teams, as well as install the RingCentral Automator to send out automatic replies to incoming SMS messages.

On top of this, the visual voicemail allows you to deal with your messages in the order of your choice when you miss a call or leave one on voicemail. And you can also download any messages you want to preserve.

It’s worth noting that for customers of the Standard plan and higher, the transcription and email delivery of the message happens automatically, without input from yourself.

Comparison of the Best VoIP Providers in Canada

Below is a useful table that compares the key features of each of these VoIP providers at a glance so you easily compare the features you want alongside other key aspects like price and money-back guarantees:

Benefits of Using a VoIP Provider in Canada

Now that you’ve seen our top picks for the best VoIP provider in Canada, let’s explore why VoIP software is so vital in the first place. Below is a list of key benefits:

It’s Cost Effective

Every company, no matter how big or small, must focus on the bottom line. Therefore, you must take into account any chance to reduce costs. Investing in a VoIP phone system is one way that businesses can save money.

Business landline phone systems typically cost $50 per line per month, and only local (and occasionally domestic) calls are included in this pricing. On the other hand, VoIP plans are accessible for less than $20 per line, and they often include ample features and cheap or free local and international calls.

Easy Accessibility

Aside from cost effectiveness, one of the main advantages of VoIP for business is accessibility. Making calls from any location is a clear benefit provided by cloud-based VoIP services. All you need to place and receive calls is a reliable data connection.

Additionally, you can have missed calls forwarded to another person or voicemails sent to you through email.

Ultimate Portability

A virtual number, commonly referred to as a VoIP number, is transferable. This means that you can use the same number everywhere. This is ideal for those who work on the go or have to travel frequently because of work. Even better, you can use the same VoIP number even if your company moves.

Cheap Scalability

Another of VoIP’s numerous benefits, scalability, is why business VoIPs are increasingly popular. Although this is a VoIP feature that’s frequently discussed, what does it actually mean? Every business owner would choose a phone system that expands with their company, given the choice.

With a VoIP system, you’ll avoid investing in costly hardware or a dedicated line as your business grows — not to mention the costs of upgrading lines and getting expert assistance in to make it happen.

Advanced Features

VoIP technology enables even a one-person enterprise to portray the illusion of a larger business thanks to sophisticated capabilities like auto attendant and call shifting. However, it can also make a big business seem more approachable.

Making the most of all the features that are offered is the key. For example, the auto attendant feature can make you appear bigger than you are, as you can build up your auto attendant to seem like a business with numerous departments, even if you’re a lone proprietor.

Beyond this, VoIP has advantages over conventional phone systems because it supports multiple-party calls. Large and small businesses frequently require a separate conference call provider that allows multiple participants to join the same call.

Top-Notch Audio-Quality

Every one of us has experienced a terrible voice and video conference. Thankfully, VoIP calls frequently have low latency, no lag, and no call dropouts. That said, the secret to high-quality VoIP calls is a strong connection with enough bandwidth.

Without this, it would be a nightmare, especially if your workplace frequently receives calls simultaneously. This would result in everyone having to endure background noise, echoes, and delays since someone will always call in using a cell phone.

VoIP phones put a stop to the pauses, allowing you to concentrate on the meeting’s topic and avoid confusion with customers. With advancements like noise-cancelling microphones and sophisticated audio compression, VoIP phones can produce better sound quality.

Improved Security

Most people don’t want to spend more time than necessary, considering how secure their phone system is. Security of phone systems is important, particularly for businesses. VoIP can reduce security risks by utilizing IP technological developments like enhanced identity management and encryption.

Hosted VoIP service providers guard their networks around the clock, so you don’t have to. Working with a reliable VoIP supplier like Ooma, who submits to independent security audits, checking staff members have good password habits, and configuring automated alerts for dubious calling behavior is necessary to secure your VoIP system.

Effortless Multi-Tasking

VoIP enables you to communicate while sending documents, pictures, and videos in addition to making regular phone calls so that you can hold meetings with clients or employees who are located elsewhere in the world more easily.

How to Choose a VoIP Provider in Canada

Deciding which VoIP provider is right for you can be a tricky process. Whilst we’ve selected our best VoIP providers in Canada in this article, you should still consider some key factors about your own personal preferences before making your decision. Below are some of the key factors to consider when choosing a VoIP provider:

Your Business Needs

One of the most important factors to consider is what you’ll be using your VoIP service for. If you own a small, medium, or large-scale business, you’ll likely have a more premium package that covers multiple users.

For those who want VoIP for their home, you can opt for a more basic package or maybe even a usage plan, where you simply pay for whatever calls you make.

Security

A VoIP service is vulnerable to system flaws since it uses the internet. Your data is, therefore, technically vulnerable to interception or breach. Therefore, you must search for a VoIP service that goes above and beyond to implement security measures to safeguard client data.

High-level encryption is the most efficient technique to guarantee the security of calls. This is the procedure of encoding call data into a form that can only be decoded with a description key.

If a VoIP service company has many data centres spread across different cities, it’s another sign of excellent security, as a data centre with multiple servers provides redundancy of service, which enables one server to take over in the event of a failure of another.

VoIP services advertise and provide security features for all of their plans. The higher the package tier, the more advanced security features you can anticipate. Just be sure the package you choose provides enough security for the volume of data and sensitive information you’ll be handling.

Uptime

The percentage of time your VoIP service is online and operational is referred to as uptime. No service can promise perfect uptime, as unexpected outages are inevitable since VoIP uses the internet. That said, most suppliers can guarantee an uptime of around 99.9%.

The number of digits following that decimal will suggest a considerable variance in uptime, even though this may seem like a reliable number. For example, as an illustration, 99.99% uptime typically equates to 52.56 minutes of unplanned downtime each year, while 99.99% uptime is similar to 5.26 minutes.

Plans

You’ll want to pick a VoIP provider that has various tiers of plans available to you, as this helps with scalability. For example, your business may start with a basic plan covering the volume you’re currently experiencing.

However, should your business grow and the demand for new features increases, you can simply upgrade your plan to correspond with your business’s growth. Plans will vary significantly from provider to provider, so it’s important to ensure you’re getting the best value for money.

Some providers may seem affordable but then charge you for various add-ons that others include in a plan.

Features

Although it might seem obvious, it’s crucial to be sure the platform you choose offers the VoIP features and capabilities you require. However, suppose you’re unsure of what to watch out for. In that case, the following features and reasons for their significance are listed:

• Automated attendant – This is a menu system that directs callers to the appropriate agent or division using automated voice prompts. The fact that it can take the place of a live receptionist will save your team both time and money.
• Call forwarding – This ensures you can always answer calls from your clients and can even redirect a call to a different extension or a completely different phone number.
• Call analytics – This allows you to get information on agent performance, behavioral trends, call session metrics, and more. You can use the data to inform your judgments and make informed business decisions.
• Softphone – Any WiFi-enabled device can be used to place a call or send a message using a softphone application.
• Text messaging for business – Send SMS messages directly from the platform and avoid switching between platforms because there are occasions when texting is preferable to placing calls.
• Text-to-voicemail — Your voicemails are translated by this feature, which then texts an SMS to your phone.
• Video conferencing – VoIP phone systems frequently include this so you can work with clients and coworkers in the most practical way imaginable.

Support

Your VoIP tool is used for important communications with clients and coworkers. Therefore, if something goes wrong, you want to make sure it’s fixed as soon as possible. Some suppliers outsource their customer service during specific times of the day to give assistance around-the-clock, seven days a week.

The majority of other VoIP service providers provide phone support during regular business hours. It’s crucial to have customer service available when you need it for VoIP in both residential and commercial settings. As a result, understanding what kind of support you’ll get and when to anticipate it is absolutely essential.

Beyond this, you’ll have access to more than just live chat with a representative if the customer support program is comprehensive. This comprises online portals, instructional videos, frequently asked questions, and/or other web-based options.

Third-Party Integrations

The fact that VoIP tools frequently include built-in third-party connectors is one of their main benefits. They integrate with other tools you commonly use because your VoIP tool is intended to be the focal point of your everyday conversation. Below are some key examples of what third-party integrations to look for:

• CRM – A lot of VoIP systems interface with your CRM software, allowing you to track crucial information from your phone calls. The platform’s ability to connect your agent to the caller’s profile and occasionally even immediately create a new support ticket with details about that call can also improve the customer experience.
• Fax and SMS — Most VoIP platforms come with built-in fax and SMS functionality. However, your tool should interact with a third-party SMS and fax platform if they lack that capability.
• Email software — You can use email and call management by integrating your email program with your VoIP system. You can get audio files from your VoIP tool directly into your email, for instance, if Microsoft Outlook is integrated with it.
• The cloud – To ensure the security of your phone recording, a VoIP tool should be simple to use with cloud storage services like Dropbox or Google Cloud. With this, you’ll be able to avoid problems like fraud and legal action that way.

How to Get a VoIP Number in Canada

Getting a VoIP number is pretty straightforward, and you can get up and running in no time at all with any of the providers on this list. Using Ooma as our example, here’s a simple guide on how to get a VoIP number in Canada:

1. Step 1 — Choose Your Preferred Plan

Most VoIP service providers have a variety of plans from which to pick. Look over all of the pricing options your supplier provides to choose the one that provides the features you require for the best price. Here is an example of the plans from Ooma:

The Essentials plan is perfect if you’re after basic features, and we’d recommend the Pro plan for small businesses looking for added oomph. That said, if you have more demanding needs, the Pro Plus plan is sure to cover them — all at a reasonable price.

2. Step 2 — Create An Account

Once you’ve decided which plan you want to incorporate for yourself or your business, complete the signup process on the Ooma website or mobile app. Typically, this entails giving basic information about your company and payment details.

3. Step 3 — Add Any Additional Numbers

Once you’re in your workspace, you can get more phone numbers for your company, such as individual numbers for each team member or lines just for sales and support. The Ooma Pro subscription comes bundled with a second phone number for your device.

If you want to add more than two numbers, you can purchase up to seven more for $4.99/month apiece.

4. Step 4 — Assign the Relevant Access

Invite your team colleagues to your workspace after everything is set up. You can choose to give your teammates a shared number so they can call and text each other using the same phone number, or you can give them a brand-new number. However, Ooma also includes a free number for each user with their plans.

Conclusion

Despite our detailed list, you should still assess any business or individual needs before proceeding to signup with a VoIP provider, as the features you need may not be relevant to a provider on this list.

For those who are committed and know what they need, we’d recommend trying Ooma, our top pick for the best VoIP provider in Canada. They have a great set of features like Ring Groups and also integrate well with third-party applications — all without breaking the bank.

Try it hassle-free now, thanks to the generous 30-day money-back guarantee.

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